InhaltsangabePart 1: Critical Factors for Successful Global IT Service Organizations.- Part 2: Industrial Reformation.- Part 3: Tools for Immediate Optimization and Greater Efficiency.- Part 4: Structural Changes.- Part 5: Innovation Ecosystem.- Part 6: A Route for Industrial IT Production.

Dr. Ferri Abolhassan is Director of Production & Systems Integration at T-Systems International. He joined T-Systems in September 2008 and holds a doctorate in computer science. Dr. Abolhassan started his career in research and development in 1987 at Siemens in Munich. From 1989 to 1991 his work in the field of parallel computer architecture brought him to IBM in the United States. Between 1992 and 2001, Dr. Abolhassan held various management positions at SAP. As Senior Vice President of SAP's global "Retail and Consumer Products" business unit, he successfully developed and marketed SAP's channel management solution in the retail sector.