Internationale Telefonkontakte gehören heute zum Business-Alltag. Dieses Buch zeigt Ihnen anhand vieler Beispiele, wie Sie dabei nicht mehr ins Stottern geraten. Alles in leicht verständlichem Englisch geschrieben und zur direkten Umsetzung in die Praxis!Inhalte: - Mühelos Telefonate mit internationalen Geschäftspartnern führen Den richtigen Ton treffen in Standardgesprächen und schwierigen Situationen Mit Unterscheidungen britisches und amerikanisches Englisch Zahlreiche Wortlisten zu wichtigen Wortfeldern Komplett in leicht verständlichem Englisch geschrieben Sprachpraxis schon beim Lesen!  

Sander Schroevers ist Spezialist im Bereich der internationalen Kommunikation. Er ist ein gefragter Sprecher auf internationalen Konferenzen und Seminaren und hat bereits zahlreiche Bücher auf dem Feld der europäischen Kommunikation herausgegeben. Gegenwärtig arbeitet er auch als Präsident des IECIE-Gremiums, dem Europäischen Institut für Internationale Unternehmenskommunikation (l'institut européen de communication internationale d'entreprise) in Paris.

Making phone calls in another language can be difficult at first, especially for someone who doesn't speak the language fluently yet. That is why important business telephone calls should never be made on the spur of the moment. Because telephone conversations tend to be short and you do not have eye contact, it is difficult to adjust what you are saying as you go along. Advance preparation can be a big help. Checklist: advance preparation - Look up international dialling codes. Decide who the best person is to talk to. Decide who the next best person is to talk to. Decide the objective(s) of the call. Think of specific desired information. Make a list of key points to be covered. Write down what to say in the opening sentences. Vocabulary: on the spur of the moment: spontan objective: Zielsetzung Beginning a call When you call someone it is important to observe the following: identify yourself and your company clearly, because there is only one first impression. But also try to make a positive closing, as that is usually best remembered. Always let the caller hang up first. It is helpful to prepare some expressions for the following situations during the start of a telephone conversation: - how to introduce yourself with your name and company name, how to ask for a specific person, if the phone is answered by someone else, how to explain the reason for your call, and ask whether your call is convenient, how to leave a message in case the person you wish to talk to isn't available. In Englishspeaking cultures it is common to exchange a few polite phrases about unimportant or uncontroversial matters at the beginning and ending of a conversation. This is called 'small talk' and considered an important part of building business relationships. For further details please refer to the specific paragraph. Vocabulary: observe: beachten desired: erwünscht elaborate: näher eingehen

GETTING STARTED AND ENDING A CONVERSATION - Calling according to plan - After the greeting - I beg your pardon? - Connecting people - Answering the phone - Ending a conversation TYPICAL SITUATIONS AND HOW TO DEAL WITH THEM - Taking and leaving messages - Appointments - Telephone spelling - Taking down names and numbers - Electronic addresses - Answering machine - Mobile telephones SPECIAL SITUATIONS - Conference calls - International trade - Sales and finances - Travel enquiries - A job interview by telephone PRACTICAL REFERENCE - Intercultural communication - Pronunciation - False friends - Telecommunications terminology - Translated geographical names - Key terms: the company - Linguistic differences: UK - USA - Telephone sources on the Internet - Country codes and dialling codes for well-known cities - Official holidays and translations - Temperature conversion table - Weights and measures - Index

Internationale Telefonkontakte gehören heute zum Business-Alltag. Dieses Buch zeigt Ihnen anhand vieler Beispiele, wie Sie dabei nicht mehr ins Stottern geraten. Alles in leicht verständlichem Englisch geschrieben und zur direkten Umsetzung in die Praxis!

Sonstiges